Case Study #1

Elevating Supplier’s Brand Presence with Custom Lumber Tags

Culpeper Wood Preservers, a leading supplier of lumber products, faced a unique challenge in effectively conveying their brand message and product details through their end tags.

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Case Study #2

Enhancing Order Efficiency With A Customer Portal

A distinguished lumber treating and manufacturing company with over a century of experience, known for producing a wide range of hardwood and lumber products across multiple facilities in the eastern United States, is a valued client of MidSouth Tag & Label.

The company’s administration identified a need to save time and increase supply purchasing efficiency across their facilities. The existing manual order methods were time-consuming, and dependent on many uncontrollable factors, leading to delays, and causing inconsistent ordering.

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Case Study #3

Express Lane Saves the Day

A national lumber company and MidSouth have worked together for over 15 years, building a trusted partnership. When this customer reached out with a holiday emergency, MidSouth mobilized. A phone call on the Tuesday before Thanksgiving essentially rang an alarm bell at MidSouth. The request? 1.2 million tags in three business days. This meant a huge shipment the week of Thanksgiving and all MidSouth hands on deck. Our Customer Service jumped into action and kept an anxious customer up to date throughout the process. Our Plant Manager made sure the job was woven into similar print jobs, avoiding delays for other customers. Two cases were sent overnight so the lumber mill didn’t come to a halt, and the rest of the tags were sent via freight. The customer’s purchasing team tracked the freight shipment and was able to continue production despite a potential delay over the holidays.

Case Study #4

A Custom Product Needs a Customized Solution

A leader in the rebar industry came to MidSouth in 2022 because they’d lost confidence in their tag vendor. The product they needed was sourced overseas and proved to be increasingly hard to acquire after the COVID-19 pandemic. The situation had deteriorated in recent months, pushing this rebar company to consider other options. Their frustrations were quickly put to rest after allowing MidSouth to address the situation. Because we specialize in tear-resistant materials and retain multiple suppliers, we were able to get the needed material in the requested quantities. We were also able to find a temporary solution until the shipment arrived, allowing the customer to feel as little of a delay as possible. Due to MidSouth’s efforts, this portion of the customer’s business increased to 100% and a successful new partnership was born.

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